SSC Group introduces shared channel for fault-reporting
With these requirements in mind, the SSC Group has now taken an important step in further improving its service, quality and customer confidence in the event of fault reports. ”We now have a single point of contact. By telephone this is +46 (0)910-72 59 44, and the e-mail address is firstname.lastname@example.org says Peter Forsséll, MD of SSC Skellefteå AB.
”This means that we are streamlining and guaranteeing the quality of yet another process. When the customer submits their report, he or she will receive a case number that is used as a reference throughout the process, from investigation to follow-up,” explains Peter.
The new optimised handling of fault reports is an important element of SSC’s overall quality strategy and has been implemented from a strict customer perspective.
”We want to provide added value for customers in all our processes. In this case it’s largely to do with clarity, confidence, and order and method. Just as with other elements of our activities this process is based on our ability to engage in close and effective dialogue with customers with accurate and rapid analyses and responses. We have now created a rational system that supports this, which naturally feels great – good for us and for our customers,” concludes Peter.